T&Cs


ADGC DIGITAL PLATFORM 


TERMS AND CONDITIONS


 


1                      AGREEMENT, WHO WE ARE AND HOW TO CONTACT US  


1.1                  You agree to these terms and conditions (TERMS) by accessing and/or placing an order on or through any website or application (DIGITAL PLATFORM) operated by or on behalf of ADNOC Distribution Global Company LLC or its companies, subsidiaries and/or affiliates (collectively ADGC). If you do not agree with the TERMS, you must not use the DIGITAL PLATFORM. ADGC is a company established under the laws of Abu Dhabi, United Arab Emirates and our registered office is at PO Box 4188, Abu Dhabi, United Arab Emirates. When we say ADGC, we, our or us we mean ADGC or the relevant ADGC entity entering into the contract with you. When we say you or your we mean you, the user or our customer, if applicable.


1.2                  You are provided with access to the DIGITAL PLATFORM in accordance with these TERMS and any orders placed by you must be placed strictly in accordance with these TERMS.


1.3                  To contact us, please refer to the contact us section on our website (CONTACT US).


1.4                  These TERMS are to be read in conjunction with ADGC's PRIVACY POLICY which is set out in SCHEDULE A of these TERMS. 


2                      AVAILABILITY OF DIGITAL PLATFORM


Currently, the DIGITAL PLATFORM is directed to people residing in the United Arab Emirates (UAE) and we may make it available to other locations at our absolute discretion. We do not represent that any content available on or through the DIGITAL PLATFORM is appropriate for use or available in other locations.


3                      COPYRIGHT 


The copyright and any other intellectual property (IP) rights in the material contained in the DIGITAL PLATFORM belong to ADGC or third parties, all rights reserved. No part of the DIGITAL PLATFORM may be copied, adapted, modified, distributed, transmitted, displayed, performed, reproduced or published without the prior written permission of ADGC, except if such is done solely for your own personal and non-commercial use and provided that you keep intact all and any necessary copyright and proprietary notices. 


4                      PROVISION OF THE PRODUCTS


4.1                  Any order made on or through the DIGITAL PLATFORM is an offer to buy products and services from us available on the DIGITAL PLATFORM (OFFER). The products available may include liquid petroleum gas cylinders (LPG), gasoline and any other products we may make available at our discretion (PRODUCTS). Once we receive your OFFER, we will send you a message confirming receipt of your order and containing the details of your order (ORDER NOTIFICATION). The ORDER NOTIFICATION is acknowledgement that we have received your OFFER, and does not confirm acceptance of your OFFER. We only accept your OFFER, and conclude the contract of sale for a PRODUCT ordered by you, at the moment you receive a notification from us that we have despatched the PRODUCT (DELIVERY NOTIFICATION). Despite our best efforts, at any point until the DELIVERY NOTIFICATION, we may reject to supply the PRODUCTS to you without giving any reason and we will notify you of this as soon as reasonably practicable.  Whilst your card may be debited before the contract is formed, if your OFFER is ultimately rejected, a refund will be made to you. 


4.2                  To contact ADGC, please use the CONTACT US section on our website or contact us via the following channels:


4.2.1              P O Box 4188, Abu Dhabi, United Arab Emirates


4.2.2              Emailsupport@calltofuelpilot.ae; or


4.2.3              Call centre600 522048


4.3                  PRODUCTS shall be for non-commercial and domestic use only. LPG shall be supplied to residential customers only. ADGC reserves the right to refuse orders from businesses or refuse any order that we consider is made for commercial or other non-domestic concerns except in instances where, at ADGC's complete discretion, ADGC has authenticated the user of the DIGTAL PLATFORM as someone who is authorised to order on behalf of a business. 


5                      PRICE AND PAYMENT


5.1                  The estimated prices payable for the PRODUCTS are available on the DIGITAL PLATFORM. We have the right to vary the prices of PRODUCTS in accordance with fluctuations outside our control (for example, due to prices set by the Government on the 27th of every month, gasoline prices set by ADNOC at fuel stations on the day we deliver etc.). Hence, the ORDER NOTIFICATION will include an estimated price only and we can charge a different amount once delivery, installation, connection or collection (as applicable) has taken place. We will charge you separate for delivery, installation, connection or collection and this will be clear at the time of making the order. We may take full or partial payment upon ORDER NOTIFICATION. 


5.2                  All prices are expressed [inclusive] [exclusive] of legally applicable VAT payable unless otherwise stated.


5.3                  If there has been an error in the PRODUCTS delivered, amounts charged or due to prepayment, we will refund any amount owed to you within forty-five (45) days. Any payment reversal or refund will be completed through the original mode of payment only. 


5.4                  If we discover an error in the price of PRODUCTS ordered, we will inform you as soon as possible (e.g. prior to the PRODUCTS being despatched). We will provide you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. 


5.5                  We may run promotions that relate to the price of the PRODUCTS supplied on the DIGITAL PLATFORM from time to time. Nevertheless, we are not obliged to apply any promotional pricing to the PRODUCTS supplied on the DIGITAL PLATFORM. The actual price on the day of delivery may be higher than any promotional price stated on the DIGITAL PLATFORM or in place on the day of the delivery.  ADGC may, at its absolute discretion, charge you the higher pricing applicable on the date of delivery.


5.6                  The DIGITAL PLATFORM allows payment to be made via credit/debit card for the PRODUCTS although cash may be accepted as a means of payment for the PRODUCTS if we, in our absolute discretion, so allow.  Your credit/debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of placing your order. 


6                      DELIVERY OF PRODUCTS 


6.1                  Before we deliver the PRODUCTS, you will need to inform us where the PRODUCTS are required to be delivered at the time of making the order (delivery will be made to the address specified by you on the completed OFFER), and where applicable, installed, and you will need to ensure that we may access such places to either deliver or deliver and install the PRODUCTS. Before you buy PRODUCTS, you should check that the: 


6.1.1              PRODUCTS fit in your chosen location, where applicable, and 


6.1.2              ensure all health and safety laws are followed in respect of the PRODUCTS, their use or  location because we do not offer or provide any such guidance. 


6.2                  We may, at our discretion, engage a third party to fulfil our obligations under our contract with you.


6.3                  Prior to the installation of an LPG cylinder, your hose and regulator will be inspected by us. If we identify any problem(s) with either or both of these parts, or any other parts which need to be rectified before installation, and we are willing and able to carry out the necessary repair work (REPAIR WORK), there will be an additional cost payable by you for any such work done in accordance with the price list set out in the DIGITAL PLATFORM, if applicable.  If you do not wish us to carry out the REPAIR WORK, we will not install the LPG cylinder and we will consider obligations under the contract to be fulfilled.


6.4                  If your connection valve or pipe is defective, we cannot, and we are not liable to, fix this and you may need to source your own qualified technician and bear any associated costs.


6.5             If  applicable and where you have specified in the OFFER that PRODUCTS supplied are to replace your existing products (REPLACEMENT PRODUCTS), we will need to take away the REPLACEMENT PRODUCTS when we deliver PRODUCTS purchased by you.  If you have specified that you have a REPLACEMENT PRODUCT when making the OFFER and we, in our absolute discretion, determine that the REPLACEMENT PRODUCT is unsatisfactory or damaged, we may charge you [an amount that corresponds to the price of the PRODUCT being delivered].


6.6                  We reserve the right to refuse to deliver or install PRODUCTS or collect any item that we believe constitutes a health and safety risk to our employees or anyone working on our behalf.


6.7                  Our installation team will have to temporarily interrupt your gas supply to allow a safe installation, so you will need to restart any gas appliances in your home. Nevertheless, we are not responsible for any appliance that fails to restart. 


6.8                  We are unable to offer installation services to certain areas of the city.


6.9                  Our delivery, installation and collection services are subject to availability.


6.10                The delivery address cannot be changed once the DELIVERY NOTIFICATION has been received. 


6.11                Delivery times will be agreed with you at the time of placing your order. Delivery is complete when we determine the relevant PRODUCT has been delivered. Whilst we make every effort to deliver all your PRODUCTS in the agreed time window, we will not be liable if we fail to do so in part or in full.


6.12                We shall not be liable for any delay in delivery of the PRODUCTS that is beyond our control or if the delay is caused by your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the delivery of the PRODUCTS.


6.13                Delivery is complete when PRODUCTS are delivered to you.


6.14                The risk in the PRODUCTS shall pass to you on completion of delivery.


6.15                We will make one (1) delivery attempt. After the failed attempt at delivery, (and if prepayment has been made), we will issue a credit for the price of the PRODUCTS only but not for any delivery, installation, connection or collection fees (SERVICE FEE). If prepayment has not been made, we will charge you the SERVICE FEE only. If you would like to have the PRODUCTS re-delivered, you will need to make another order to which, for the avoidance of doubt, a SERVICE FEE would be applicable as if it was the first order. 


7                      AVAILABILITY


7.1                  We provide no warranty or representation on the availability of the PRODUCTS.  Sometimes the product specifications may change, in which case we will do our best to offer you a similar alternative. We may experience problems with the supply of certain products and may therefore supply a substitute of the same or better quality at the same price or at the price of the substitute, which may be higher than the price of PRODUCT ordered. If you are not happy with the replacement or substitute you can cancel your order and we will provide a full refund.


7.2                  All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.


8                      CANCELLATION AND TERMINATION


8.1                  You may cancel an order without any charges being imposed if such cancellation is made before we have sent the DELIVERY NOTIFICATION. A fee will apply to any cancellation of orders after this notification has been sent.


8.2                  You may terminate the order and receive a pro-rata refund if all or some of the PRODUCTS ordered are discontinued.


8.3                  If, in our opinion, any person or persons, engages in practices that call into question the fair use of the ordering system, we reserve the right to cancel orders and / or to restrict / block access to the DIGITAL PLATFORM for that person or persons. Examples of such activity may include, but are not limited to, placing significant numbers of orders where the orders are cancelled before the DELIVERY NOTIFICATION.


9                      NO WARRANTY


9.1                  While we will use reasonable endeavours to verify the accuracy of any information we place on the DIGITAL PLATFORM, we make no warranties, whether express or implied in relation to its accuracy. The DIGITAL PLATFORM is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the DIGITAL PLATFORM, or any transaction that may be conducted on or through the DIGITAL PLATFORM including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.


9.2                  We make no warranty that the DIGITAL PLATFORM will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and reliability of the DIGITAL PLATFORM. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the DIGITAL PLATFORM. 


9.3                  Where the DIGITAL PLATFORM contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. ADGC makes no representations about the suitability of the information and services contained on the DIGITAL PLATFORM for any purpose. 


9.4                  We cannot accept any liability for any reliance placed by you on any statement or representation in any DIGITAL PLATFORM whether made by us or a third party. 


10                    USER-GENERATED CONTENT


10.1                The DIGITAL PLATFORM may include information and materials uploaded by other users of the DIGITAL PLATFORM, including to bulletin boards and chat rooms etc. This information and these materials have not been verified or approved by us. The views expressed by other users on or via our DIGITAL PLATFORM do not represent our views or values.


10.2                If you wish to complain about information and materials uploaded by other users please contact us via the CONTACT US section on our website.


11                    OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU  


11.1                ADGC shall use reasonable care and skill in carrying out the services contained in the DIGITAL PLATFORM. The DIGITAL PLATFORM is provided for general information only. Some information contained in the DIGITAL PLATFORM contains projections, predictions or estimates.  Please be aware that the actuality of these statements may be materially different.  As such you should place no reliance on these statements and you release us from any liability arising from your reliance on said statements or events. 


11.2                Except in relation to liability which cannot be limited under UAE law, ADGC will not be liable (whether for breach of contract, negligence or any other liability arising under or in relation to your use of the DIGITAL PLATFORM) for any actions by us or anyone who works for us. The liability of ADGC for any loss arising out of the use of the DIGITAL PLATFORM shall be limited to AED 100 for any one event or series of related events. 


11.3                Save as aforesaid and to the extent permitted by UAE law, ADGC shall not be liable for (whether direct or indirect) any loss of profit, loss of opportunity, loss of business, indirect, incidental, special, or consequential loss arising out of or in any way connected with the use of any information and services on the DIGITAL PLATFORM or otherwise arising out of the use of the DIGITAL PLATFORM and all warranties, terms and conditions with regard to such information and services, whether express or implied arising under law or otherwise are hereby excluded. ADGC cannot be responsible for the security or privacy of the DIGITAL PLATFORM and any information provided to the DIGITAL PLATFORM by you. 


11.4                You must bear the risk associated with the use of the DIGITAL PLATFORM. ADGC will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the DIGITAL PLATFORM. 


11.5                You agree to fully indemnify, defend and hold us and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, demands, cause of action, debts, liability, damages, losses, costs and expenses, including legal fees, arising out of any breach of the TERMS by you or any other liabilities arising out of your use of this DIGITAL PLATFORM, or the use by any other person accessing the DIGITAL PLATFORM using your account and/or your personal information.


12                    UPLOADING CONTENT TO THE DIGITAL PLATFORM  


12.1                Any content you upload to the DIGITAL PLATFORM will be considered non-confidential and non-proprietary. You grant us all of your ownership rights in your content, including (but not limited to) the right to use, store and copy that content, to publish it in a form we deem fit and to publish any personal details provided in conjunction with the content and to distribute and make it available to third parties at our discretion. 


12.2                We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you constitutes a violation of their IP rights, or of their right to privacy or is in violation of the laws of the UAE.


12.3                We have the right to remove any contribution you make at our discretion. You are solely responsible for securing and backing up your content. 


13                    GENERAL PROHIBITION UNDER UAE LAW


13.1                Misuse of the DIGITAL PLATFORM will be treated seriously and dealt with in accordance with UAE law. In particular, viewing, accessing, transmitting, posting, downloading or uploading any of the following materials, is likely to amount to a crime (this list is not exhaustive): 


13.1.1            material which is sexist, racist, xenophobic, pornographic, paedophilic or similarly discriminatory and/or offensive; 


13.1.2            obscene, derogatory or criminal material or material which is liable to cause embarrassment to ADGC and any of its staff or its customers or suppliers or bring the reputation of ADGC and any of its staff or its customers or suppliers into disrepute; 


13.1.3            any defamatory material about any person or organisation or material which includes statements which are untrue or of a deceptive nature; 


13.1.4            any material which, by intent or otherwise, harasses, harms, degrades, dishonours, discredits or intimidates the recipient on the basis of (without limitation) religion, gender, race, ethnicity, age, or disability; 


13.1.5            any other statement which is designed to cause annoyance, inconvenience or anxiety to anyone; 


13.1.6            any material which violates the privacy of others or unfairly criticises or misrepresents others; 


13.1.7            confidential information about ADGC and any of its staff, customers or suppliers;


13.1.8            any other statement which is likely to create any liability (whether criminal or civil); 


13.1.9            material in breach of copyright and/or other IP rights or if it violates the privacy of others or criticises or misrepresents others;


13.1.10          online gambling or games of chance; or


13.1.11          unsolicited commercial or advertising material, chain letters or other junk materials of any kind.


13.2                You must not: 


13.2.1            seek to gain access to restricted areas of any network;


13.2.2            access or try to access data which you know or ought to know is confidential;


13.2.3            intentionally or recklessly introduce any form of spyware, computer virus or other potentially malicious software; nor


13.2.4            carry out any hacking activities.


13.3                For your information, breach of items 13.1to 13.2 (inclusive) above, would not only contravene the TERMS but could in some circumstances also amount to a criminal offence under the laws of the UAE. If ADGC has evidence of examples of misuse of the DIGITAL PLAFORM it reserves the right to inform and cooperate with the relevant law enforcement authorities, or to carry out a more detailed investigation in accordance with its procedures. 


14                    OTHER REQUIREMENTS


14.1                The ways in which you can use the DIGITAL PLATFORM may also be controlled by third party rules and policies (e.g. Apple Inc. or Google Play). Use of the DIGITAL PLATFORM may require a device with a sufficient amount of memory and an operating system.  


14.2                You may: 


14.2.1            download or stream a copy of the ADGC application for personal purposes only unless ADGC waives this restriction and such waiver shall be at ADGC's sole discretion; and 


14.2.2            receive and use any free supplementary software code or update of the application incorporating "patches" and corrections of errors as we may provide to you.


14.3                You must be aged 18 or over to use the DIGITAL PLATFORM. By using the DIGITAL PLATFORM, you confirm that you aged 18 or over. 


14.4                From time to time we may automatically update the DIGITAL PLATFORM to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively we may ask you to update the DIGITAL PLATFORM for these reasons.


14.5                If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the DIGITAL PLATFORM.


14.6                If you use the DIGITAL PLATFROM on any device or computer not owned by you, you must have the owner's permission to do so. You will be responsible for complying with the TERMS, whether or not you own the device or computer.


14.7                By using the DIGITAL PLATFORM, you agree to us collecting and using technical information about the devices you use the DIGITAL PLATFORM on and related software, hardware and peripherals to improve our products and to provide any services to you.


14.8                Certain services will make use of location data sent from your devices. If you use these services, you consent to us transmitting, collecting, retaining, maintaining, processing and using your location data and queries to provide and improve location-based and road traffic-based products and services. You may stop us collecting such data at any time by turning off the location services settings on your device.


14.9                We may collect and use any personal data we collect from you whether given to us by you or collected from you, in any manner which we deem fit in accordance with the law.  By agreeing to these terms and conditions you consent to the collection, use and storage of your personal information, please refer to [ADGC's PRIVACY POLICY] for further details. Save and except third parties which are involved in the performance of an order made by you, personal data will not be shared with third parties without your consent.


15                             WE MAY END YOUR RIGHTS TO USE THE DIGITAL PLATFORM IF YOU BREAK THESE TERMS


15.1                We may end your rights to use the DIGITAL PLATFORM at any time and at our discretion.


15.2                If we end your rights to use the DIGITAL PLATFORM:


15.2.1            you must stop all activities authorised by these terms, including your use of the DIGITAL PLATFORM. You must delete or remove the DIGITAL PLATFORM from all devices in your possession and immediately destroy all copies of the DIGITAL PLATFORM which you have and confirm to us that you have done this; and


15.2.2            we may implement measures to restrict or limit your ability to access or use the DIGITAL PLATFORM or any of its components.


16                GENERAL


16.1                We reserve the right to :


16.1.1            modify or withdraw, temporarily or permanently, the DIGITAL PLATFORM (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the DIGITAL PLATFORM; and/or


16.1.2            change the TERMS from time to time, and your continued use of the DIGITAL PLATFORM (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the TERMS have been changed. If you do not agree to any change to the TERMS then you must immediately stop using the DIGITAL PLATFORM.


16.2                We may transfer our rights and obligations under the TERMS to another organisation. 


16.3                You may not transfer your rights or your obligations under the TERMS to another person without our prior written consent. 


16.4                This agreement does not give rise to any rights to any third parties.


16.5                Each of the paragraphs of the TERMS operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.


16.6                No delay or omission of ADGC in exercising any right, power or privilege under this agreement shall impair or be construed as a waiver of such right, power or privilege, nor shall any single or partial exercise of any such right, power or privilege preclude any further exercise of such right, power or privilege or the exercise of any other right, power or privilege. Our rights and remedies provided for in these TERMS are cumulative and not exclusive of any rights or remedies provided by law. A waiver given or consent granted by us under these TERMS shall be effective only if given in writing and then only in the instance and for the purpose for which it is given.  A waiver given by us to you shall not constitute a continuing waiver and shall not prevent us from subsequently enforcing any of the provisions of the AGREEMENT.


17                    RULES ABOUT LINKING TO OUR DIGITAL PLATFORM  


17.1                You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.


17.2                You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.


17.3                You must not establish a link to our DIGITAL PLATFORM that is not owned by you.


17.4                You may only link to our DIGITAL PLATFORM if it does not have a detrimental effect on the performance or functioning of the DIGITAL PLATFORM. 


17.5                Our DIGITAL PLATFORM must not be framed on any other site, nor may you create a link to any part of our DIGITAL PLATFORM other than the home page.


17.6                We reserve the right to withdraw linking permission without notice.


17.7                If you wish to link to or make any use of content on our DIGITAL PLATFORM other than that set out above, please contact us via the CONTACT US section on our website.


18                    DISPUTE RESOLUTION POLICY


These TERMS, their subject matter and their formation, are governed by the laws of Abu Dhabi and the federal laws of the UAE. The Courts of Abu Dhabi will have exclusive jurisdiction. 


Last updated: 26 NOVEMBER 2017 


 


SCHEDULE A


 


ADGC DIGITAL PLATFORM


PRIVACY POLICY


 


1                      THIS POLICY AND THE TERMS  


1.1                  This policy (together with our TERMS and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us in conjunction with the TERMS. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. 


1.2                  This policy also sets out the terms between you and us under which you may use the DIGITAL PLATFORM. By using our DIGITAL PLATFORM you are accepting and consenting to the practices described in this policy. Your use of the DIGITAL PLATFORM means that you accept, and agree to abide by, all the policies herein, which supplement our relevant terms of use.


2                      INFORMATION WE COLLECT FROM YOU  


2.1                  We will collect and process the following data about you:


2.1.1              Information you give us. This is information about you that you give us through the DIGITAL PLATFORM or by corresponding with us by e-mail or otherwise. The information you give us may include your name, address, company name, e-mail address, phone number, CV, personal description, photograph or any other information. 


2.1.2              Information we collect about you. With regard to each of your visits to the DIGITAL PLATFORM we will automatically collect the following information:


(a)            technical information, including the Internet protocol address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and


(b)            information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our DIGITAL PLATFORM (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.


2.1.3              Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide.  We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). 


2.1.4              Cookies. We use cookies to distinguish you from other users. This helps us to provide you with a good experience when you visit us. 


2.2                  By accessing the DIGITAL PLATFORM you consent to the collection, use and storage of your personal information as set out herein.  


3                      USES MADE OF THE INFORMATION 


3.1                  We use information held about you in accordance with the TERMS and (this list is not exhaustive):


3.1.1              to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tell us;


3.1.2              to notify you about changes to our service; 


3.1.3              to ensure that content from the DIGITAL PLATFORM is presented in the most effective manner for you and for your device;


3.1.4              to administer the DIGITAL PLATFORM and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;


3.1.5              to improve the DIGITAL PLATFORM to ensure that content is presented in the most effective manner for you and for your device;


3.1.6              to allow you to participate in interactive features of the DIGITAL PLATFORM, when you choose to do so;


3.1.7              to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and


3.1.8              to make suggestions and recommendations to you and other users of the DIGITAL PLATFORM about goods or services that may interest you or them.


4                      DISCLOSURE OF YOUR INFORMATION  


4.1                  You agree that we have the right to share your information (both technical and personal) with:


4.1.1              any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.


4.1.2              selected third parties including:


(a)            advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We may make use of the technical and/or personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience; and


(b)            analytics and search engine providers that assist us in the improvement and optimisation of the DIGITAL PLATFORM.


4.2                  We may disclose your information (both technical and personal) to third parties: 


4.2.1              in the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.


4.2.2              if ADGC or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.


4.2.3              if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply the TERMS and other agreements; or to protect the rights, property, or safety of ADGC, our customers, or others or in relation to information security breach investigation and/or notification. This includes exchanging information with other companies and organisations for the purposes of fraud protection. 


5                      WHERE WE STORE YOUR PERSONAL DATA  


5.1                  The data that we collect from you may usually be stored in the UAE but we may transfer, store or process in other jurisdictions. By submitting your personal data, you agree to this transfer, storing or processing either within or outside of the UAE. We will take all steps reasonably practicable to ensure that your data is treated securely and in accordance with this privacy policy. If you do not consent to your data being transferred out of the UAE you can exercise your right to prevent such transfer by notifying us. 


5.2                  Where we have given you (or where you have chosen) a password which enables you to access certain parts of the DIGITAL PLATFORM, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.


5.3                  Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the DIGITAL PLATFORM; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


6                      YOUR RIGHTS  


6.1                  You have the right to ask us not to process your personal data for marketing purposes.  You can exercise your right to prevent such processing by notifying us. 


6.2                  The DIGITAL PLATFORM may, from time to time, contain links to and from the websites or apps of our partner networks, advertisers and affiliates. If you follow a link to any of these websites or apps, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites or apps.


7                      CHANGES TO OUR PRIVACY POLICY  


7.1                  Any changes we make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes.


7.2                  Questions, comments and requests regarding this privacy policy are welcomed and should be submitted via the CONTACT US section on our website.


Last updated: 26 NOVEMBER 2017 


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